Zimbra is available to you as a free 60 day trial. During your trial, you have the added benefit of support from both Agileware and the Zimbra team. This trial includes Zimbra Mobile and Zimbra Professional Edition and is a perfect no-risk option if you want to evaluate, load-test or even start migrating users in your organisation. After the 60 period expires Zimbra will continue to function, however Zimbra Mobile and those features provided by Zimbra Professional Edition will cease to function. Please contact us for your Zimbra 60 day trial license key.

Is there any documentation, a user guide or other training material I can give my users for Zimbra? The Zimbra Web Client and Zimbra Desktop comes with on-line help. In addition a End User Guide for Zimbra 5 (PDF) is available for free distribution to your users.

Here are some resources to help you:

• Embrace and Extend: Making Open Technologies Displace Incumbents in the Enterprise by Kevin Henrikson (good overview of Zimbra)
• Zimbra vs Microsoft Exchange a feature and cost comparison
• Zimbra versus Microsoft Exchange 2008 (pdf)
• Zimbra versus Microsoft Exchange 2007 (pdf)
• ZDNet Australia, Top Alternatives to Microsoft Outlook
• We have also collated various Zimbra presentations and these are available on slideshare.net/agileware
• There is also a great collection of case studies and webinars available at http://www.zimbra.com/about/webinars.html

Agileware can also provide competitive pricing, customer references, trials and consulting to help you with your business case.

1. What happens when the license subscription expires? Your Zimbra server will continue to function, however those paid-for features will be automatically disabled. To re-enable those features again, a new Zimbra license just needs to be installed. Paid-for features include: a mailbox backup, enhanced search, Microsoft Outlook integration, Zimbra Mobile etc.
2. What are the renewal costs for Zimbra licenses? Zimbra is licensed on a annual license subscription basis. The cost for renewing the subscription is the same as the initial subscription.
3. Can I purchase a license subscription for more than 1 year? Or can I own a Zimbra license instead of purchasing a subscription? Is there a perpetual license option? Yes, you can purchase a perpetual license for Zimbra. This includes 1 year of support and updates for the first year. You may purchase support (including updates) for no more than 20% for every year thereafter. The perpetual license is a nontransferable right to use the license for the number of mailboxes in the agreement. At the end of the 1st year from the date of issuance of the Zimbra license key and provided that support is still generally available, customer can pay a maintenance fee, no greater than (AMOUNT: total amount x 20%) per year, to continue to receive support, upgrades and updates or can continue to use the then current version for the number of license mailboxes in perpetuity for no additional fees.
4. Can I mix'n match Zimbra licenses, for example if I only require 50 Professional licenses and 100 Standard licenses? Yes, you can purchase mixed licenses of any combination. The minimum purchase units is 25 mailboxes for each type of license.
5. Is Zimbra mobile licensed on a per mailbox basis? No. Zimbra Mobile is a single fee that applies to all mailboxes on your Zimbra server.

1. Can I upgrade from Zimbra Open Source to Network Edition? (or downgrade?) Yes you can easily upgrade from Zimbra Open Source to the Network Edition.
2. How do I migrate Zimbra from Open Source to Network Edition? After receiving your Zimbra Network Edition license, you then download the Zimbra Network Edition installation file. The version you download must the same or a newer version of Zimbra and for the same operating system. Copy your Zimbra license to /opt/zimbra/conf and then perform the Zimbra upgrade process (see details in this FAQ). Zimbra will then be upgraded from Open Source to the Network Edition. To downgrade from Network Edition to Open Source you follow the same process, without having to obtain or install the Zimbra license of course!
3. Will all mailbox data on the Zimbra server be upgraded/downgraded too? Yes, all mailbox data is retained.

1. What support options are available for Zimbra? What does Zimbra support include? See the official Zimbra support program details. In addition, Agileware provide Zimbra support services, please contact us for details.

1. Are there any quota restrictions per mailbox? No. As Zimbra is software which runs on your hardware the size per mailbox depends entirely on what hard drive space is available. You can, through the web administration pages, assign a quota per mailbox but this is entirely dependent on your business requirements and is not part of Zimbra licensing.

1. I want to install Zimbra myself, can you provide any documentation? See this page, Zimbra Single Server Installation.
2. I have offices in multiple locations around the world, can I have a local Zimbra server in each office? Yes, please see the Zimbra multi-server installation guide.
3. Where is the administration documentation for Zimbra? See this page Zimbra documentation and the Zimbra documentation wiki.

1. My users need off-line / disconnected access to their email and I do not want to install Outlook or Thunderbird. What options do I have? Try Zimbra desktop - it's free!
2. Do I need any special software to use the Instant Messaging feature of Zimbra? No, Instant Messaging is available in the webmail client as well as Zimbra Desktop. However, Zimbra Instant Messaging uses the Jabber protocol so any Instant Messaging client that supports Jabber can be used.
3. Do I need to install special software on users computer to use Zimbra? No all you need is a Web Browser: Fire Fox, Microsoft Internet Explorer of Apple Safari.
4. For users, what operating systems does Zimbra support? Windows, Mac, Linux. Pretty much any OS that has an upto date Web Browser, IMAP or POP3 email client or can interface with MS Exchange. See Desktop compatibility for more details.
5. What operating systems does Agileware recommend to run Zimbra on? Agileware recommends Ubuntu, SUSE Enterprise Linux and Centos. For a complete list of supported operating systems for Zimbra Network Edition, see http://www.zimbra.com/products/downloads.html and for Zimbra Open Source Edition, see http://www.zimbra.com/community/downloads.html
6. Zimbra does not officially support Centos, but you are recommending it why? Correct, Zimbra at this point in time do not officially support Centos. However, we and many others have production Zimbra deployments on Centos which is operating perfectly fine. As explained on the Centos website: "CentOS conforms fully with the upstream vendors redistribution policy and aims to be 100% binary compatible". There is a Request for Enhancement with Zimbra to officiall support Centos, see this Official Support for ZCS Network Edition on CentOS. For more details on this topic, see Zimbra CentOS support posts.
7. Can I run Zimbra on a Windows Server? No, Zimbra requires a Linux or *nix based operating system. You could always virtualise a Linux operating system on Windows though.
8. Do I have to install Zimbra on a stand-alone / dedicated server? Or can I use the server for other functions? Yes you can use the server for other functions. Zimbra installs all the necessary software required to function and so there will be Port conflicts between such common applications as LDAP, web and email services if they are already on the server. The solution in this case is to have the services run on either unique ports or bind to different IP addresses.

1. Can you recommend a base hardware specification to support 25 to 100 users? System requirements for a single Zimbra server installation and for a multiple Zimbra server installation. For a basic system, Agileware recommends 2GB RAM, Pentium 4 3GHz+ CPU, 2x160GB+ SCSI or SAS (or fast SATA2 10K RPM) hard disks in a RAID configuration of RAID0, RAID1 or RAID10. RAID5 is not recommended due to poor write performance. When choosing disks for your server please read this section on Zimbra disk recommendations. Hardware requirements will increase based on load, type of usage and other software running on the system. We recommend software or hardware RAID for email systems and a daily backup regime. Recommended reading, http://wiki.zimbra.com/index.php?title=Performance_Tuning_Guidelines_for_Large_Deployments and http://wiki.zimbra.com/index.php?title=Performance_Tuning_Guidelines_for_Single-Server_100-500_User_Systems

1. Is Zimbra secure? What security features does it have? In short, a lot of security features. Read this page for more details, http://www.zimbra.com/products/zimbra_security.html

1. How often are Zimbra upgrades released? From the Zimbra 5 release schedule this has been every 1 to 2 months. See Zimbra 5 release schedule.
2. What types of things are included in a Zimbra upgrade? New features, bug fixes, integrated software upgrades (eg. ClamAV upgrade to latest version) and security fixes.
3. Can I upgrade the Zimbra server whilst it is being accessed by users? No, the upgrade process requires downtime for the Zimbra server.
4. What is the process of applying a Zimbra upgrade? Schedule downtime for the Zimbra server. Perform a complete backup of the Zimbra server data. Download the latest Zimbra upgrade. Install the upgrade over the existing installation. Check results. The actual Zimbra upgrade process itself can take 30 minutes or more depending on the size of the installation.
5. Do I need to notify users that the Zimbra server has been upgraded? No, the Zimbra webmail client will automatically prompt users to reload their Zimbra webmail after an upgrade.
6. Where can I find out details about future releases of Zimbra? See the Zimbra roadmap and for more detailed information, try the Zimbra product portal which contains the schedule for new features, bug fixes and feature requests.

1. Does the Zimbra server have to be taken offline to do backups? Is there any way to do a live backup? Zimbra backups are performed LIVE, the server remains operational and accessible, this is a unique feature of Zimbra Network Edition. Zimbra Open Source Edition does not have the same backup/restore feature. From the Zimbra Administration Guide - Full Backup Process: Places the account’s mailbox in maintenance mode to temporarily block mail delivery and user access to that mailbox. and Returns that account’s mailbox to active mode and moves on to the next one
2. Where are backups stored in the Zimbra Network Edition? Backups are stored in /opt/zimbra/backup. This directory should be included in a off-site or off-server backup regime.
3. Does the Zimbra Open Source Edition include automated backups? No.
4. How often does the Zimbra Network Edition backup process run? Daily.

Information on how to import Microsoft Outlook PST files into Zimbra are listed below.

• Zimbra Collaboration Suite Import Wizard for Outlook - http://www.zimbra.com/docs/ne/latest/import_wizard_for_outlook_guide/
• User Migration - http://wiki.zimbra.com/index.php?title=User_Migration
• Zimbra Outlook PST Import Wizard Tips - http://wiki.zimbra.com/index.php?title=Zimbra_Outlook_PST_Import_Wizard_Tips

1. Can you provide us with a demonstration of Zimbra? Yes, please contact us. We also have some Key Zimbra feature demos available.

1. Are there any Zimbra hosting providers in Australia Yes, Westnet provide Zimbra email services, see http://www.westnet.com.au/internet/additional/myemail. Web 24 provide a Zimbra VPS service, http://www.web24.com.au/vpsapplications/193/zimbra_mail_server.html

1. Are there many Zimbra sites in Australia? Yes, there is a growing number of companies in Australia moving to Zimbra. This include private companies, non-profits, schools and Universities. We are also receiving enquiries from local and Federal Government agencies about Zimbra. If you require a reference site and contact please let us know.
2. Are there any large installations of Zimbra in Australia? Yes, Westnet Australia have 300,000 mailboxes soon to be 1 million. From Westnet's website - Westnet has carefully selected Zimbra, who are the leader in next-generation messaging and collaboration software, for this webmail platform software. Zimbra’s market changing approach to messaging and collaboration has received significant recognition in the industry.
   • Technology of the Year: Applications – 2007, InfoWorld
   • Best Document Management/Collaboration Product – 2007, Intranet Journal
   • The 20 Most Innovative Products of the Year – 2006, PC World
   • Best Communication or Collaboration Suite – 2006, SIIA CODiE Awards

• Benefits to system administrators
• Benefits to end users
• Enterprise-class Zimbra security features

• Key Zimbra feature demos
• Take the Zimbra tours
• Zimbra screenshots
• Test drive Zimbra right now for free!

• Zimbra case studies and webinars

• Zimbra Administrator's Guide, Network Edition 5.0
• Zimbra Administrator's Guide, Open Source Edition 5.0
• All documentation for Zimbra Collaboration Suite 5.0 - Network Edition
• All documentation for Zimbra Collaboration Suite 5.0 - Open Source Edition
• Release Notes - What's new in Zimbra Collaboration Suite 5.0
• Zimbra Collaboration Suite - Quick Start Installation Guide (Single Server)
• Zimbra Collaboration Suite - Multi-server Installation Guide
• Zimbra System Requirements
• End User Guide for Zimbra 5 (PDF)

• Zimbra Editions Feature List (PDF)
• Zimbra Collaboration Suite Data Sheet (PDF)
• Compare the Zimbra Community (free & open source) and Zimbra Network Editions

• Details on Zimbra Administration training courses is available here, http://www.zimbra.com/support/training.html

• Zimbra Connector for Outlook Administrator Guide
• Outlook Connector End User Guide
• Integrating Microsoft Outlook and the Zimbra Collaboration Suite (PDF)

• Learn more about Zimbra mobile
• List of supported devices for Zimbra mobile
• Other Zimbra mobility options

• Zimbra Architecture Overview (PDF)
• Zimbra Collaboration Suite Data Sheet (PDF)

• Download and install Zimbra Open Source Edition
• Download and install Zimbra Network Edition

• Zimbra product management portal - find out about new features and upcoming releases
• Zimbra Bugzilla - submit bugs or feature requests for Zimbra and track progress
• Zimbra Community Forums - active and supportive Zimbra community
• Zimbra Wiki - topics contributed from the Zimbra community