Drupal Priority Support with Maintenance
The price of this product is dependent on the options you choose. All prices are in Australian Dollars and include GST.
For medium to large business and government that require Drupal maintenance and priority technical support and development services for Drupal websites.
Features include:
- Included business hours support: 4 hours
- Service level: 2 hours
- People authorised to request support: 5 people
- Business hours support
- Support ticket tracking
- Records management
- Remote monitoring
- Help desk group
- Help desk satellite
- Team collaboration
- Onsite support (additional charges apply, read more for details)
Included business hours support
Number of business hours support included with the service per month used to perform maintenance tasks as well as any support requests. This can be used for the following services:
- Drupal core upgrades
- Drupal community module upgrades
- Drupal module development
- Drupal theme development
- Drupal systems administration
- Other Drupal support services
Services provided by Agileware exceeding this allocation is then charged to your account at the applicable rate (business support or emergency support rate) in 15 minute increments or deducted from any pre-paid support you may have purchased. Read more details about business hours support.
Supported operating systems
Agileware will support your Drupal installation on Apache, MySQL and PHP on ANY operating system.
Drupal server access requirements
To provide support and perform maintenance tasks, Agileware will require remote access to your Drupal server environment. Methods of remote access can be: SSH (preferred), SFTP and/or remote desktop.
More information
For more details on the Agileware support services please read:
SKU: AW-SUP-PRI-DRP
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