Zimbra System Administration

The price of this product is dependent on the options you choose. All prices are in Australian Dollars and include GST.

Agileware provide Zimbra System Administration services for your existing Zimbra server. This can be a server: hosted on your premises, or hosted in a remote Data Centre.

Zimbra System Administration includes:

  • adding your Zimbra server to the Agileware remote monitoring and alerts system.
  • reviewing your existing Zimbra backup system, adding watches to monitor its regular execution.
  • performing Zimbra server software updates and major Zimbra upgrades (ie. Zimbra 5 to Zimbra 6), as scheduled with you.
  • (optional) applying Linux operating system maintenance and security updates. Major Linux operating system upgrades are not included.

Subscription options

The Zimbra System Administration service is available as three different subscription options:
  • Maintenance Only:
    • Zimbra and Linux operating system upgrades are performed by Agileware.
    • No Service Level Agreement. Support is provided on a best-effort basis only.
    • Business Hours Support must be purchased separately, as required.
  • Basic Support and Maintenance:
  • Priority Support and Maintenance:

Multiple Zimbra Servers

A subscription is required for each Zimbra server to be maintained. If you have multiple Zimbra servers that you require to be maintained and supported, then only one Basic or Priority support subscription is required for 1 server. With the remaining servers having a Maintenance Only subscription.

Business Hours Support

Business Hours Support can be used to:
  • respond to user and Zimbra administration questions
  • perform system configuration changes
  • investigate Zimbra bugs and errors
  • trouble-shoot other problems with your Zimbra server

Business Hours Support can be purchased for an additional fee. 1 hour is included with Basic and Priority support subscriptions. To request support please register a support ticket in our Support Centre.

Zimbra Support Tickets

If you have purchased a Zimbra License then you are able to purchase additional Zimbra Support Tickets which can be used to escalate issues with Zimbra software to Zimbra Support. Zimbra Support Engineers will then work with you or Agileware (as your representative) to investigate and where possible resolve the issue. These support tickets are additional to those automatically included with your Zimbra License. Zimbra Support Tickets are not available for Zimbra Open Source Edition.

Information you need to know

The Zimbra System Administration service does not include:
  1. hosting of the Zimbra server or any server hardware. It is assumed that you will provide the hosting and server hardware.
  2. providing storage for backup data. However, Agileware can advise on a suitable storage for your backup data.
  3. any on-site services. All Agileware services are delivered via remote access.
  4. Business Hours Support exceeding that which has been purchased separately or included.

Agileware will install software on your Linux server which:

  1. sends data to the Agileware server reporting performance metrics, log file analysis, running processes, server statistics. This is required to monitor your server effectively. Reports are sent back every 2 to 5 minutes using your Internet connection.
  2. remotely manage the configuration of the Linux server.

SKU: AW-ZMBR-MGD