Zimbra System Administration

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The price of this product is dependent on the options you choose. All prices are in Australian Dollars and include GST.

Agileware provide Zimbra System Administration services for your existing Zimbra server. This can be a server:

  1. hosted on your premises, or
  2. hosted on the Internet

For the Zimbra System Administration service, Agileware will:

  • add your server to the Agileware remote monitoring and alerts system
  • review your existing backup system and add triggers to monitor its execution
  • perform Zimbra server software updates and major Zimbra upgrades (ie. Zimbra 5 to Zimbra 6), as scheduled with you
  • perform Linux server software updates (major Linux operating system upgrades are not included)

On-demand support

In addition to the Zimbra System Administration, Agileware can provide on-demand support to:
  • respond to user and Zimbra administration questions
  • perform system configuration changes
  • investigate Zimbra bugs and errors
  • trouble-shoot other problems with your Zimbra server

The on-demand support service is an additional charge. It is charged in units of 15 minutes which can be purchased as either Business hours support or Emergency hours support depending on the priority of the support required. To request support please register a support ticket in our Support Centre.

Information you need to know

  1. The Zimbra System Administration service does not include:
    1. hosting of a Zimbra server or any server hardware. It is assumed that you will provide the Zimbra server and server hardware.
    2. providing storage for backup data. However, Agileware can advise on a suitable storage for your backup data.
    3. any on-demand support this is an extra charge (see above).
  2. Agileware will install software on your Linux server which:
    1. sends data to the Agileware server reporting performance metrics, log file analysis, running processes, server statistics. This is required to monitor your server effectively. Reports are sent back every 2 to 5 minutes using your Internet connection.
    2. remotely manage the configuration of the Linux server

SKU: AW-ZMBR-MGD